See other glossary entries
It's almost impossible to mix oil and water together in an enduring form without an emulsifier.
- This is a managerial method for dealing with (and learning from) persistent intransigence between two colleagues.
- When extreme antipathy or enmity threatens an important professional relationship a third person may help.
- It is said that 'opposite' cognitive types/roles (e.g. creatives and organisers) are frequently antagonistic to one another.
- It is important to welcome and value the differences in these individuals, rather than seeing it as a human problem.
- Both types of thinking are needed by the organisation, and the boundary between the two may hide unseen opportunities.
- 1. Select an intermediary facilitator (or 'emulsifier').
- Ideally, s/he must get on better with each of the two colleagues than each gets on with one another.
- Ideally, s/he must be capable of understanding and respecting the challenges and values inherent in their roles.
- Ideally, s/he must be an excellent languager.
- 2. Seat the three in an equilateral triangle
- This should be as small as possible
- However, it should not be so small that the proximity of partners might inflame the situation.
- 3. Brief the Emulsifier to listen attentively to each, and to make notes about the virtues of their respective standpoints.
- 4. Ensure that the Emulsifier registers any possible lessons/latent benefits from across all three relations i.e. :
- A) Creative to Organiser
- B) Creative to Emulsifier
- C) Organiser to Emulsifier
Return to home