See also a brief introduction
Adapting to massive changes is not a trivial task because it calls for changes in behaviour. These, in turn, mean challenging assumptions and adopting different ways of thinking. Over the last few hundred years or so, industry has evolved analytical thinking skills for managing specific tasks and projects. Science played a key role in this process. For example, rational, evidence-based logic has enabled organisations to organise complex assets and processes in an increasingly efficient way. By accurately measuring, quantifying and recording data, it became possible to manage projects by imagining them as 'targets' and 'outcomes'. However, when there are too many innovations taking place on too many levels, this type of prediction becomes virtually impossible. This is because the logic of evidence-based reasoning assumes that the future situation can be compared, usefully, with the past. Unfortunately, we cannot extract 'evidence' from an unknown future the way we do from the familiar present. As Albert Einstein reminded us, solutions to big problems cannot be solved using the mind frame they came from.
Up until the crash of Air France Flight 4590 in 2000, the Concorde SST had been considered among the world's safest planes. Suddenly, the Concorde's proud safety record dropped from 100% to near zero. Of course, after the event we can see it as predictable. Concorde was just another aeroplane and scientific data shows that any plane can crash. What this tells us is that predictability can become a dependable routine when everything stays the same. But, in an era when many innovations are taking place on many levels at the same time, certainty becomes rare. Whereas engineers can go back to the drawing board and improve their designs, human organisations are less bound by the relative simplicity of structures and aerodynamics.
A possible reason why scientific reasoning has been so influential is that logic is easier to describe than emotions. It is more predictable, perhaps, because its ‘rules’ of engagement can be put into simple words that most of us can grasp, if not agree with. In pure logic the boundary between a right and a wrong answer is clear to all. This is because it was designed to do so. Questions must be simplified and answers have to match the form of the questions.
Head and Heart
Although this mode of thought is invaluable for certain tasks, it may not work in the more cluttered and shambolic world of human actions. Although we may try our best to follow rational thought patterns, humans are always biased by their prejudices, habits and emotions. Blaise Pascal, the 17th century mathematician famously noted that, "the heart has its reasons, of which reason is unaware". However, what Pascal meant by 'reasoning' (e.g. deductive and inductive thinking) has tended to find favour as a way to achieve order, because logic is more rule-based than emotions.
- Thinking, Fast and Slow - Daniel Kahneman.
- Why is there more chance we'll believe something if it's in a bold type face? Why are judges more likely to deny parole before lunch? Why do we assume a good-looking person will be more competent? The answer lies in the two ways we make choices: fast, intuitive thinking, and slow, rational thinking. This book reveals how our minds are tripped up by error and prejudice (even when we think we are being logical), and gives you practical techniques for slower, smarter thinking. It will enable to you make better decisions at work, at home, and in everything you do.
- Bonobo v. Chimpanzee attitudes
- The Goodness Paradox: How Evolution Made Us Both More and Less Violent Hardcover – by Richard Wrangham
- IQ versus EI
- Daniel Goleman - Emotional Intelligence: Why it Can Matter More Than IQ. Emotions play major role in thought, decision making and individual success. Self-awareness, impulse control, persistence, motivation, empathy and social deftness are all qualities that mark people who excel: whose relationships flourish, who are stars in the workplace. With new insights into the brain architecture underlying emotion and rationality, Goleman shows precisely how emotional intelligence can be nurtured and strengthened in all of us.
It is usual for organisations to organise themselves by identifying 'problems' and discussing them. This is a highly effective method, but it has certain limitations. Whenever we frame a situation as a 'problem' we are likely to focus our attention onto a compatible 'solution', rather than noticing its possible benefits. The Metadesign Method offers new ways to describe a given situation so that it reveals many unforeseen opportunities.
One of the barriers to creativity is the staunch belief that the world never changes. The artist, Alfred Jarry (1873–1907) founded the Pataphysical Society on the premise that exceptions were more important than 'norms', 'rules' and 'laws'. This seems to acknowledge the fact that the Universe is evolving all the time. For example, living creatures do not evolve according to a central set of policies or rules. Every now and then, Nature seizes upon a haphazard mistake and adopts it as a template for new ways of doing things. When this happens, those who are slow to adapt are at risk of becoming excluded from the game.
Imagine a caterpillar creeping along a branch of a tree. One day it will change its shape and become a butterfly. But until it begins to change, does it have the capacity to imagine itself fluttering above the tree it is crawling upon? If so, does it use the same type of reasoning throughout the whole process of metamorphosis? I must admit that I do not have the knowledge to answer this question, although I believe it is an important one to ask. The same question could be put to those innovators and pioneers who caused huge disruptions in the market. What kind of reasoning did they apply to their task, and did things turn out as they planned? Indeed, do any of us have the capacity to plan for circumstances that are, at best, hazy and ill-defined? If, as I have suggested, pure logic is not the best form of reasoning to apply when radical, or complex, changes are under way, what would be a better way to think?
Although Conan Doyle's Sherlock Holmes mysteries are often cited as examples of deductive reasoning, this is inaccurate. For a start, thinking deductively does not require such imaginative creativity. Whereas it is a self-contained process with one right answer and many wrong ones, the thinking process that Sherlock Holmes used is anything but self-contained. It draws upon a wealth of seemingly disparate facts that he had somehow acquired before confronting the task. More importantly, it is likely that he sifted through many imaginative conjectures and possibilities before sharing his successful solutions with others. The more precise name for this non-deductive type of reasoning is ‘abductive reasoning’. Charles Peirce coined the term in 1877, a few years before Doyle created Holmes. Whereas a deductive reasoning problem asks what we might expect if we were to combine quantity 'A' with quantity 'B', abduction usually starts with a mystery (i.e. 'C') and requires us to work backwards. If we are surprised to find that 'C' is the case, what 'A' (perhaps in a context 'B') is likely to have caused it? This is where things get messy, because there could be many equally valid answers that might account for the mystery. Indeed, many 'real-world' problems are far from simple, especially where a particular answer raises new questions before it can be tested.
Sometimes, organisations have to face problems that are even more difficult to solve than those described in a Sherlock Holmes tale. How can they re-shape themselves, or acquire novel ways of thinking, when their future is uncertain? Whereas an amateur sleuth might be able to remain aloof from the mystery he is trying to solve, organisations are fully immersed in the situation they want to change. Doyle casts his hero as a kind of rare genius, who has powers well beyond the rest of us. Although this is a very entertaining idea, it should not mislead us into believing the myth that creative thinking is a gift bestowed upon special individuals. everyone has some capacity to be creative....("elementary, my dear Watson"). The anthropologist, Gregory Bateson, has suggested that abductive reasoning is common. As he puts it: "all thought would be totally impossible in a universe in which abduction was not expectable......"
Creativity is Combinatorial
So far, we have discussed a few types of 'reasoning', using Sherlock Holmes as an example of 'creative thought'. This exemplifies the popular myth of the creative genius as an individual who, singlehandedly comes up with singular ideas. But organisations need more than answers to difficult puzzles. Often, they must innovate in a way that delivers new products, services, or business models. Richard Cantillon coined the term 'entrepreneur', characterising him, or her, as an "intermediary between capital and labour" (Cunningham & Lischeron, 1991). Although it has changed its meaning over the last three hundred years, the word 'entrepreneur' literally means someone who 'takes from between'. It therefore implies the presence of several (at least 3) players or assets.
In 1967, Arthur Koestler suggested that all creative thinking is a process of combination. Since then, studies of the living brain seem to confirm this idea. There is, therefore, an interesting parallel between ‘creative innovation’ and sexual reproduction. In both cases, two ‘parent’ factors combine to create a new outcome that differs from each.
Koestler applies this combinatorial logic within an idea-generating technique that he calls ‘bisociation’. This is a creative method that starts with two, or more, apparently incompatible frames of thought. (By ‘frames’ he means "any ability, habit, or skill, any pattern of ordered behaviour governed by a 'code' of fixed rules"). By mentally forcing together things that are highly incompatible, the mind is tricked into making a creative leap that may be surprising, or comical. The fact that creativity is combinatorial means that it does not need to take place within one individual mind. Metadesign methods show that any two items of difference can be 'bisociated' to deliver an unexpected outcome, whether this happens within an individual, a one-to-one discussion, a team, or a large organisation. Whether in sexual reproduction, or in ‘creative innovation’, successful innovation may take time, because it depends on the appropriate alignment of a huge number of complex, usually hidden, or unknown, factors.
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